Lead the day-to-day management and strategic development of e-commerce channels
Collaborate with cross-functional teams to develop Key Performance Indicators (KPIs)
Optimize e-commerce operations, including product listings, logistics, messaging flows, and content quality control
Support campaign planning, affiliate outreach, internal and external content development
Support inventory management and fulfillment operations
Develop and maintain reporting and analytics dashboards
Own ongoing and ad hoc reporting and analytics
Serve as a subject matter expert and internal consultant on TikTok Shop
Lead operational management for future marketplace expansion

3+ years operations experience with TikTok Shop, Shopify or other marketplace platforms
Bachelor’s Degree (or equivalent experience)
Proven ability to build Standard Operating Procedures (SOPs), systems, and scalable processes
Analytical mindset with strong comfort in dashboards, spreadsheets, and reporting
Strong understanding of e-commerce platforms, affiliate ecosystems, and marketplace operations
Strong understanding of analytics and how channel financials impact business outcomes
Strong business acumen and critical thinking skills
Ability to operate cross-functionally and keep teams aligned
Fast execution speed — comfortable making decisions with imperfect information

Senior Manager, Marketplace & Social Commerce Operations

Key skills