Project Coordinator – Interpretations

Role Overview

• Apply knowledge of all QLS products and services to scope project requirements
• Develop a thorough understanding of Questel’s interpretation services
• Develop a working knowledge of department’s TMS
• Review prepared quotes prior to submission to the client on as needed basis
• Respond to project requests for live interpretation, utilizing vendor database to identify, contact, and coordinate with linguists
• Liaise between interpreters and clients to ensure smooth project completion and client satisfaction
• Ensure process compliance and client satisfaction is achieved within the team and alongside the manager
• Respond to inquiries in a timely and service-oriented manner with both internal and external customers
• Maintain relationships with clients through regular communication, outstanding customer service, and quick and accurate project estimates
• Collaborate with project managers to clearly convey project requirements and ensure client specifications are met
• Assist Operations team with launching new projects and initiating tasks for rush requests
• Assess feasibility of rush requests, employing creative and critical thinking for meeting urgent deadlines
• Pre-process files for translation, ensuring that the translator receives complete, organized files
• Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers
• Source translation teams, complete ad hoc tasks, and monitor progress on behalf of the project manager
• Prepare final delivery packages and submit final translations to clients
• Maintain accurate, up-to-date project records
• Manage project resources and monitor projects to ensure all jobs are in progress and on schedule
• Monitor group inboxes and assign emails to the appropriate personnel
• Report unassigned jobs and any other potential project risks to department managers
• Manage projects independently from start to finish with the goal of meeting or exceeding client expectations
• Work on special projects and other duties as required by management

Requirements

• Bachelor’s degree or equivalent work experience
• Proficient in all Microsoft Office applications
• Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness
• Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning
• Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
• Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner
• Strong ability to multitask, prioritize, and work independently with minimal supervision
• Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions
• Previous internship or experience in a fast-paced office setting
• Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
• Fluent in English
• Fluency in another language, other than English, is preferred but not required

Benefits

• No direct reports
• Verification of identity and criminal records check