responsible for activities such as receiving and entering customer orders
answering phone calls, tracing shipments and responding to inquiries in a prompt and courteous manner
ensuring timely updates of any delays are communicated effectively and professionally
process and input all customer orders with accuracy
co-ordinate/communicate special shipping requests with appropriate operations and support teams
notify customers of activity regarding their product and ensure proper invoicing of accounts
respond to all inquiries and report any customer feedback to the Supervisor
handle customer complaints by providing information and solutions
participate in Small Customer Initiative program
collaborate effectively with all team members in Transportation, Warehousing, Support teams and Terminal operations to achieve daily objectives
follow up/review of any current pick up or delivery issues and communicating effectively with customer

2+ years of experience in a customer service role in a logistics, transportation or warehouse environment
College diploma and/or University degree and post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset
Training or post-secondary courses in Customer Service an asset
Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook
Experience with TruckMate and SalesForce is an asset

Customer Care Representative

Key skills