Key skills
Time Management
About this role
Role Overview
- Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations
- Understand clients' business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs
- Leverage Fiserv’s internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success
- Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans
- Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings
- Develop and implement client retention strategies, including timely Service Agreement Renewals
- Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally
- Drive revenue growth by aligning Fiserv’s capabilities with clients’ needs, creating formal proposals for additional products and services
Requirements
- 6+ years of experience in the banking industry
- bank management and operations experience
- Experience managing and growing relationships with large, complex financial organizations
- Experience in strategic account planning
- Exceptional organizational and time management skills
- Bachelor’s degree and/or equivalent combination of education, work history and military experience
Benefits
- paid holidays
- generous time off policies
- Recharge & Refuel time for qualifying associates
- free counseling through our EAP
- competitive salaries
- Fiserv 401(k) Savings Plan
- Employee Stock Purchase Plan
- Living Proof program
- variety of medical, dental, vision, life, and disability insurance options
- well-being resources through our Fuel Your Life program
- training, development, certification, and internal mobility opportunities
- Employee Resource Groups that promote our diverse and inclusive culture