Business Development Representative

Role Overview

• Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues.
• Provide excellent customer service and support, serving as a primary point of contact for customer consultations.
• Collaborate with AWS to develop and execute strategic initiatives that drive business growth.
• Support partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge.
• Track and manage the AWS pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle.
• Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.
• Develop in-depth knowledge of AWS products, programs, and industry trends.
• Act as a subject matter expert (SME) on AWS offerings, providing guidance and support to the sales organization.
• Analyze data and metrics to identify areas for improvement and implement strategies to drive results.
• Use creative problem solving as well as providing technical knowledge to effectively configure, price, quote, and process requests for specific hardware, software, and services.
• Provide education and technical guidance for product alternatives, cross-reference assistance, and support to the customer.
• Actively participate in the sales team customer account planning and review process.
• Conduct customer consultations and provide vendor training as a subject-matter expert.
• May attend industry specific business training from vendors.

Requirements

• 1-3 years of Cloud sales experience preferred, with an associate's degree in business, marketing, or related fields preferred; high school diploma required.
• Strong understanding of sales processes, procedures, and terminology.
• Willingness to travel as needed.
• Ability to follow instructions, operate common office equipment, and perform accurate data entry.
• Proficient in basic mathematical calculations and possesses complex problem-solving, critical thinking, and decision-making skills.
• Excellent verbal and written communication skills in English and local languages, including formal presentations and negotiation abilities.
• Demonstrated ability to collaborate effectively with diverse individuals and promote/sell ideas persuasively.
• Strong organizational and time management skills, with a commitment to task completion.
• Adaptability to change and ability to perform well under pressure.
• Upholds social, ethical, and organizational standards with a commitment to confidentiality.
• Skilled multitasker with strong relationship-building skills and empathy.
• Comfortable with prolonged phone use and extended periods of immobility, standing, or walking.
• Quick learner with proficiency in new systems and technology, including intermediate computer skills.
• Willingness to work non-standard hours or overtime occasionally.
• Able to work in a professional office or remote environment.

Tech Stack

• AWS
• Cloud

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.