Customer Service Representative – Behavioral Health

Role Overview

• Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
• Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
• Anticipates customer needs
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Performs financial data maintenance as necessary
• Explains member's rights and responsibilities in accordance with contract

Requirements

• 1+ years of experience in a call center environment
• Experience using Microsoft Office products’ specifically Excel, Outlook, and Word
• Previous Behavioral Health, Medical, or Insurance background (preferred)
• Experience working from home in a remote role (preferred)
• High School Diploma or GED

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling
• Financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access