Remote Customer Service Representative

Annuity Health, LLC is seeking a Remote Customer Service Representative responsible for phone contact with patients to collect payment for medical bills on behalf of clients. The role involves negotiating payments and setting up payment arrangements while providing exceptional service in a fast-paced environment.

Responsibilities:

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients’ interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Requirements:

• High school diploma or General Education Development (GED) Certificate required
• Customer/Client Focus
• Communication Proficiency
• Confidentiality/Integrity
• Teamwork Orientation
• Basic computer skills necessary
• Customer service experience preferred
• Prior medical billing or healthcare revenue cycle experience strongly preferred
• One to two years of college preferred