Key skills
CommunicationCritical Thinking
About this role
Role Overview
- Ensures quality customer experience by reducing friction points
- Listens and assesses customer needs to fulfill requests
- Builds positive relationships for customer loyalty and retention
- Provides timely service meeting specified standards
- Handles high volume of calls to assist customers
- Navigates systems to document and resolve service situations
- Records information from customer interactions
- Researches contact center problems and communicates updates
- Escalates complex issues as needed
- Reports trends and feedback to support improvements
Requirements
- High school diploma
- Proficiency in Spanish preferred
- Good human relations skills
- Effective communication skills, verbal and written
- Basic computer skills, including Excel and Word
- Ability to navigate various technology software
- Reliability in attendance including nights, weekends, holidays
- Basic critical thinking and problem-solving skills
Benefits
- Hybrid work model
- Meal subsidy available for office associates
- 401(K) plan with matching
- Tuition reimbursement
- Generous paid time off
- Health, dental, vision, life insurance
- Parental leave
- Employee assistance programs
- Volunteer time off
- Gift matching program