Supervise a team of 12-14 Inside Sales team members to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns
Effectively set priorities and expectations based on business needs
Mentor, train, motivate, and develop team members to be successful
Set expectations and goals by driving associate/team performance
Ensure customer satisfaction and retention, assure sales team engagement, and build strong associate relationships
Evaluate associate key performance indicators and identify training needs and development opportunities
Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance

1-2 years of prior management/leadership experience is strongly preferred
Mechanical/Industrial sales experience is required
Experience using process and metrics/data to lead a team
Must possess a strong service orientation and the desire to serve internal and external customers
Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written)
Ability to quickly learn company systems and platforms
Must possess solid computer skills, including Microsoft Office; prior Trilogie and Salesforce experience is a plus

Sales Support Manager – Industrial

Key skills