Supervisor, Financial Operations

Role Overview

• Ensure Zelis receives all contractually owed payments by leading the day-to-day execution of the payment recovery team
• Oversee accurate invoice generation and timely remediation of identified errors
• Monitor failed ACH and card transactions and coordinate follow-up to ensure issues are routed and addressed
• Support recovery of fees, misdirected funds, and overpayment refunds
• Deliver accurate daily reporting on amounts owed, funds received, aging, and variances
• Escalate exceptions, recurring issues, and operational risks to the Sr. Manager
• Partner with team members to gather frontline observations and operational context
• Provide direct people leadership, including hiring, coaching, performance management, and metric-driven accountability
• Lead end-to-end recoupment and payment recovery operations, ensuring financial recovery targets are met and payment leakage is minimized
• Set priorities based on financial impact, risk exposure, and aging; ensure work is distributed and executed effectively
• Monitor operational and financial performance metrics; proactively identify risks and escalate with data-backed recommendations
• Own client and vendor escalations, ensuring timely resolution, clear communication, and documented follow-through
• Partner cross-functionally to resolve complex issues and drive sustainable process improvements
• Deliver clear, executive-ready reporting and updates to management and key stakeholders
• Ensure adherence to SLAs, accuracy standards, confidentiality, and HIPAA requirements
• Model Zelis values, professionalism, and consistent leadership presence

Requirements

• 5+ years of experience which includes 3+ years leading or managing a team of 5+ team members
• Downstream financial and operational impact experience required
• Proficiency with Microsoft Office / Microsoft 365 products (Excel, Outlook, Teams, PowerPoint)
• Intermediate/Advanced level of Excel experience to include: Creating, building and analyzing operational and financial performance reporting, Spreadsheet creation with formulas and pivot tables, Power Query experience helpful
• Bachelor’s degree preferred
• Strong problem-solving and conflict resolution skills
• High level of organizational and multitasking abilities
• Ability to analyze data and generate actionable insights
• Adaptable and able to thrive in a fast-paced environment
• Must not require visa sponsorship now or in the future.

Benefits

• Hybrid and remote friendly culture
• Equal employment opportunity employer