deliver Level 2/3 support while prioritizing tasks and overseeing daily logging operations within a global team.
assist with the operational components of the SYF Splunk Cloud stack.
develop new automation solutions.
maintain both the on-premises Splunk Infra and the 11000+ Splunk Universal Forwarders.
offer any necessary support to customers or senior leadership.
first line of communication for any outages or incidents to the manager usually via Teams or phone call.
planning and automation around all upgrades.
working with Splunk Support for all Cloud-based upgrades as well as any issues impacting the environment that require deploying changes to address.
fulfilling documentation and reporting for audit requirements, SOPs, Job Aids, etc.
strong troubleshooting skills are required which helps to restore Splunk ASAP in case of any outages/issues.

Bachelor’s degree with 5 years’ experience in a financial services industry, Splunk operations setting or in lieu of a degree 7 years of financial services industry and Splunk operations.
Minimum 4 years of Information Security, IT Operations & BFSI experience.
Previous experience in supporting a 24/7 operations team and understanding of the associated challenges.
Splunk Power User certification.
Proficiency in Splunk administration (installation, configuration, upgrade, and troubleshooting).
Understanding of Splunk architecture (indexers, search heads, forwarders, deployment server, etc.)
Writing and optimizing search queries using Splunk SPL (Search Processing Language).
Knowledge of Splunk apps and add-ons, including security-related ones like Splunk Enterprise Security (ES).
Capacity management and indexing performance optimization.
Hands-on experience with CHEF, Ansible, Terrafarm & CICD.
Solid understanding of Unix administration, CLI operations & shell scripting.
User level knowledge on ServiceNow & IAM.

best-in-class employee benefits and programs that cater to work-life integration and overall well-being
career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles

Information Security Analyst, Unix, Splunk Ops

Key skills