Key skills
Communication
About this role
Role Overview
- Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors.
- Perform routine maintenance tasks, such as software updates, patches, and upgrades.
- Participate in testing and validation activities for system changes, enhancements, and upgrades.
- Assist in configuring and customizing the EHR system to meet specific needs and workflows.
- Collaborate with cross-functional teams to support EHR initiatives and projects.
- Maintain accurate documentation of system configurations, user procedures, and support issues.
Requirements
- Bachelor's Degree required.
- 0
- 3 years of applicable IT or healthcare experience required.
- Epic certification required within three months of class completion or 6 months of hire.
- Analytical, organization, and verbal communication skills.
- Ability to work independently and within teams.
- Understanding of healthcare business process and technology.
- Understanding of healthcare workflows and terminology.
- Strong desktop tool usage including Word, Excel, and PowerPoint.
Benefits
- PTO
- 401(k)
- medical and dental plans
- equipment allowances