Application Support Analyst – IT Ambulatory App

Role Overview

• Performs routine healthcare information system and application support
• Utilizes analytical skills and experiences to investigate or escalate support issues
• Resolves incidents and services requests
• Assists in the creation and maintenance of training documentation
• Incorporates appropriate presentation techniques to support and/or lead training sessions
• Researches, analyzes and makes recommendations for application workflow improvements
• Creates and analyzes reports created using multiple reporting mechanisms
• Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
• Promotes and participates in a team approach
• Works with other departments and outside vendors

Requirements

• Bachelor's Degree required
• Area of focus in Information Technology, Healthcare, Business, or related field preferred
• One year of relevant experience in application support, hardware or interface preferred
• If applicable, IT certification must be obtained within six months of date of hire and within three attempts of certification testing

Benefits

• Flex work schedule available
• Limited on-call shifts