Develop and maintain strong relationships with customers and serve as single-thread point of contact for customer data delivery needs.
Lead scoping discussions, and manage expectations, timelines, quality, communications, and executive readouts.
Ensure that product/business requirements are translated into technical requirements and that data is appropriately sourced, mapped and modeled.
Work closely with data and platforms engineers to make data available to customers via file sharing or APIs.
Ensure customer satisfaction with data deliverables by delivering against communicated timelines and SLAs, and translate value delivered into specific metrics and measurements, building data innovation stories.
Identify common patterns across custom sponsor deliverables to drive repeatable activities and streamline processes.
Consider opportunities to expand CRG’s sponsor data delivery footprint through new innovations, including both data/metrics availability and means of delivery.
Line-manage and coach talent, including a combination of FTE and external partner team resources.
Foster a customer-first mindset and a collaborative and inclusive team environment that encourages innovation and continuous improvement.
Provide oversight of and strong engagement with external partner teams to ensure that they function as a flexible and seamless extension of CRG’s internal teams.

Bachelor's degree or equivalent and relevant formal academic / vocational qualification
MBA / MS preferred
Previous data leadership experience that provides the knowledge, skills, and abilities to perform the job (comparable to 12 years’ experience)
Data leadership experience in a CRO, eClinical data provider, or digital health/data startup, with at least 5 years managing end-to-end customer engagements.
Proven program/delivery leadership across cross-functional technical teams in sponsor-facing settings, with track record of delivering high-quality, on-time solutions to customers or similar stakeholders.
Expertise in clinical data systems and in translating business needs into technical systems and data requirements.
Demonstrated success partnering within matrix organizations and external partner teams to deliver complex, regulated data deliverables.
Deep understanding of clinical trial operations (recruitment, start-up, clinical operations, data management, RBM, safety) and associated data.
Existing deep understanding of CRG systems and data sources (preferred).

Relocation assistance is NOT provided
Must be legally authorized to work in the United States without sponsorship
Must be able to pass a comprehensive background check, which includes a drug screening

Data Domain Lead, Customer Data Delivery – Director

Key skills