Support Engineer – Modern Endpoint Engineer, Intune, AI, Automation

Role Overview

• Microsoft Intune Engineering: Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
• Lead customer migration projects to Microsoft Intune
• Build, manage, and maintain compliance policies, configuration profiles, endpoint security policies and baselines, application deployments and assignments
• Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
• Support Windows provisioning workflows, including Autopilot-related processes
• Apple Device Management: Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
• Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
• Support VPP app procurement, assignments, and deployment troubleshooting
• Maintain and document repeatable enrollment standards and operational procedures for Apple devices
• Create and maintain automation for common Intune and endpoint management tasks
• Build scripts and repeatable processes to reduce manual portal work and improve consistency
• Apply DevOps principles to endpoint and infrastructure workflows
• Build, maintain, and monitor configuration standards across customer environments
• Improve operational visibility and standardization through reporting, metrics, and structured outputs
• Collaborate with peers to test, validate, and continuously improve automation and operational designs
• Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes
• Collaborate with teams exploring AI driven workflows and automation enhancements
• Produce internal documentation, runbooks, and customer ready guidance
• Partner with cross-functional teams to support escalations and standardize best practices
• Provide technical guidance and knowledge sharing to support and engineering teams
• Contribute ideas and feedback to improve tooling, workflows, and service delivery

Requirements

• Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting
• Solid understanding of endpoint security concepts and compliance controls
• Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences
• Demonstrated ability to document processes and create repeatable operational standards
• Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement
• Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control
• AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms
• Interest in using AI to improve service delivery, documentation quality, and operational efficiency
• Experience in a managed services or multi-customer environment
• ConnectWise Manage / Asio RMM experience
• MD-102 Certification
• Bachelor's Degree
• Previous consulting experience
• Experience managing Apple devices using Apple Business Manager (ABM) & Intune

Tech Stack

• Azure

Benefits

• Opportunity to build automation and operational improvements that scale across environments
• A team culture focused on continuous improvement, standardization, and smart use of emerging tools (including AI)