Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
Lead customer migration projects to Microsoft Intune
Build, manage, and maintain compliance policies, configuration profiles, endpoint security policies, and application deployments
Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
Support Windows provisioning workflows, including Autopilot-related processes
Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
Support VPP app procurement, assignments, and deployment troubleshooting
Create and maintain automation for common Intune and endpoint management tasks
Apply DevOps principles to endpoint and infrastructure workflows
Collaborate with peers to test, validate, and continuously improve automation and operational designs

Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting
Solid understanding of endpoint security concepts and compliance controls
Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences
Demonstrated ability to document processes and create repeatable operational standards
Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement
Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control
AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms
Interest in using AI to improve service delivery, documentation quality, and operational efficiency

Support Engineer – Modern Endpoint Engineer, Intune, AI, Automation

Key skills