About this role

Provide responsive and professional customer support via phone, email, and online messaging
Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
Communicate essential travel details, documentation requirements, and agency guidelines
Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
Resolve client questions or concerns with care and a solutions-focused mindset
Maintain organized records and update internal systems as needed

Strong communication and interpersonal skills
Customer service experience in travel, hospitality, or a related field preferred
Ability to work independently in a remote environment
High level of organization and attention to detail
Comfortable using digital tools, booking platforms, and communication software
Passion for travel and creating positive client experiences

Luxury Travel Consultant – Customer Experience

Key skills