Key skills
CRMProduct ManagementCommunicationSales
About this role
Role Overview
- Primary point of contact for (potential) SMB customers
- Support customers throughout the entire customer journey
- Advise and assist in using the platform to manage online reputation
- Handle customer inquiries across various communication channels
- Work closely with internal teams such as Accounting, Product Management, Marketing and Sales
- Develop tailored solutions based on individual requirements
Requirements
- Strong understanding of customer-oriented communication
- Solution-oriented, structured and reliable working style
- Enjoy engaging with customers actively across different channels
- Constructive approach to feedback
- Excellent German and good English, both written and spoken
- Ideally some initial experience in customer-facing roles, customer service or dialog marketing
- Experience with CRM systems (e.g., HubSpot) is a plus
Benefits
- An international, open and appreciative work environment
- Flexible working hours in a hybrid model (office in Berlin with occasional work-from-home option)
- Modern work environment and free choice of hardware
- Scope to implement your own ideas and actively contribute to the further development of our platform
- Opportunities for personal and professional development