Support the Customer Success team in managing existing customers.
Learn about your customers' needs to contribute to high customer satisfaction.
Assist with contract renewals, proposal preparation, and price negotiations.
Help increase customer engagement and product usage rates.
Analyze success metrics and contribute to the development of practical solutions.
Identify potential issues early and help resolve customer concerns.
Collaborate with other departments to improve customer satisfaction.

Completed degree in Business, Economics, Tourism, or a comparable commercial qualification.
At least 2 years of professional experience in account management, customer success, or the software/tourism industry is advantageous.
Basic knowledge of B2B product sales and interest in supporting B2B customers.
Commitment to quality and customer service.
Basic proficiency with Office systems and ideally initial experience with CRM or ticketing systems (e.g., Zendesk, Planhat).
Strong IT affinity and quick grasp of new topics.
Good German and English skills, both written and spoken.
Team player, service-oriented, and self-motivated.

Flexible working models: hybrid work or 100% remote are possible.
Work remotely from another EU country for up to 60 days per year.
Ergonomic home office equipment (after the probationary period).
New IT equipment, including MacBook, keyboard, and mouse.
28 days of vacation per year.
10% discount on personal trips booked through the L&P platform.
DRV card offering various discounted leisure activities (after the probationary period).
€30 subsidy for a benefit of your choice: Deutschlandticket, Wellpass, JobRad, capital-forming payments (Vermögenswirksame Leistungen), or company pension plan (after the probationary period).

Junior Customer Success Manager

Key skills