Customer Success Manager – Corporate Memberships

Role Overview

• Manage a portfolio of corporate accounts from onboarding through renewal.
• Partner closely with Account Executives to create a seamless pre
• to post
• sale handoff experience for new customers.
• Identify new up-sell and cross-sell opportunities to support account growth.
• Serve as primary point of contact for corporate customer questions and ensure timely resolution to issues in partnership with the Member Support team.
• Provide feedback to continue improving CS Automation and processes

Requirements

• 3+ years of Customer Success, Account Management, Professional Services, Higher Education, or B2B SaaS experience
• Well-organized and excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
• Exceptional oral and written communication skills and attention to detail
• Experience analyzing data, trends, and client information to identify product or service growth opportunities
• Proficient in Salesforce & Google Products (Sheets, Docs, Calendar)
• Desire to work in a fast-paced, start-up environment and contribute to building out processes for scale
• Bachelor’s Degree