Customer Success Analyst – Civil Engineering, Architecture

Role Overview

• Ensure the best experience for clients from onboarding to daily adoption by providing proactive guidance for optimal platform use;
• Conduct onboarding, ongoing follow-ups, and communications with our new clients;
• Assist the product team in the platform’s continuous improvement by collecting client feedback and identifying ways to increase engagement and delivered value;
• Monitor KPIs and prevent churn within the client portfolio.

Requirements

• Degree in Civil Engineering or Architecture
• Excellent verbal and written communication skills
• Investigative and curious mindset for problem solving
• Empathy to understand and guide clients
• Strong organizational and time-management skills
• Previous experience in customer experience operations, preferably in technology or SaaS companies (preferred).

Benefits

• Competitive market-based compensation
• Opportunity for equity participation
• Relaxed work environment with many growth opportunities and support to develop your career
• Semiannual in-person company gatherings
• Gympass
• Birthday day off
• Remote and flexible work
• Freedom to propose new ideas and take on significant responsibilities