Be the first point of contact for new clients and understand their needs from the moment they sign up
Coordinate and complete the setup and training of high performing AI agents using our platform
Provide training and assistance to our new customers in how to optimise their use of our technology
Build basic API based integrations between our platform and 3rd party tech used by our customers
Manage the QA, testing and launch process, providing active monitoring of all newly launched AI agents
Manage any support requests that come in from the clients you’re onboarding and call in help from others in the team where needed
Understand clients goals in improving sales performance and coach them in how to increase engagement, conversion and sales revenues to achieve their business outcomes
Analyse the performance of all newly launched agents every week and make recommendations for improvements that will drive more value to the customer
Take ownership of actioning improvements you see and drive for results
Prepare for and hold regular account performance check in calls with new clients to ensure that they end their first 8 weeks onboarding with a high view of their experience and a strong ROI that we drive for their business.
Create advocates out of our customers to drive referrals and collect NPS scores, testimonials, case studies and reference contacts for sales and marketing usage.

Background or degree in maths, computer science, product development, mechanical engineering, or similar logic and solution building based discipline. Successful candidates will have a proven ability to build and make things work!
Proven Customer Success experience in B2B SaaS, specifically with SMEs.
Self-managing with a strong growth mindset.
History of self-learning through books, courses, and other resources to refine sales skills.
Renowned as a provider of a great customer experience in either customer success or support in previous teams.
Skilled in digital communication and online tools and platforms, especially comfortable on video calls with clients.

Customer Success Executive

Key skills