Key skills
Product ManagementCommunicationProblem SolvingCollaborationCustomer SuccessSales
About this role
Role Overview
- Drive adoption, retention, and expansion for Overtur Services
- Own onboarding strategy, execution, and KPIs for Overtur Services
- Capture, validate, and prioritize voice of customer feedback
- Define and manage release readiness from the customer perspective
- Design and run adoption programs
- Collaborate with Sales on revenue expansions
- Advise the Learning Experience Designer on customer personas
- Identify process and tooling gaps
- Ensure close collaboration with product management
- Build a repeatable, scalable support model for customer success
Requirements
- Bachelor’s degree in a technical, business, or related field, or equivalent experience
- Minimum of 10 years of experience in a role directly engaging with customers
- Demonstrated ability to analyze data and synthesize insights
- Strong verbal and written communication skills
- Demonstrated ability to influence cross functional stakeholders
- Bias for action and a pragmatic, customer centric approach to problem solving
- Familiarity with door hardware is preferred
- Basic understanding of software development processes is a plus
Benefits
- Health, dental and vision insurance coverage
- Unlimited Paid Time Off
- 401K plan with 6% company match
- Health Savings Accounts
- Flexible Spending Accounts
- Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Voluntary Wellness Program
- Employee Discounts
- Community involvement opportunities