Telecom Operations Manager

Role Overview

• Lead and optimize day-to-day field operations to ensure smooth, efficient delivery of telecommunications fielding, engineering, design, and construction projects
• Assemble and lead a high-performing team, providing guidance, coaching, and support to enhance productivity and engagement
• Develop and manage strategic KPIs that provide clarity and drive team performance towards operational excellence
• Evaluate and enhance operational processes for increased efficiency and cost-effectiveness through continuous improvement initiatives
• Oversee resource allocation including personnel, equipment, and materials to meet operational demands and facilitate growth
• Manage vehicle fleets, volume reporting, and budgetary oversight while identifying cost-saving opportunities without compromising quality
• Lead the adoption and integration of new technologies to modernize field operations and participate in R&D projects
• Collaborate with clients to understand their needs and implement service solutions that exceed expectations
• Strengthen vendor relationships and cross-departmental collaboration to achieve organizational objectives

Requirements

• Proven experience leading and developing high-performing teams with formal management accountability
• Skilled in coaching, mentoring, direct feedback, conflict resolution, and performance management
• Deep understanding of team dynamics and demographic inferences
• Strong communicator across different personality types, disciplines, and locations
• Comfortable setting direction, holding accountability, and building trust
• Strong planning and prioritization skills across multiple projects and shifting deadlines
• Ability to build repeatable processes, establish KPIs, and create team routines that drive operational excellence
• Bias toward action with capability to identify problems early, remove blockers quickly, and make informed trade-off decisions
• Experience managing resources including personnel, equipment, and materials
• Familiarity with telecom construction regulations and standards (aerial, underground, in-building)
• Knowledge of digital automation, project management tools, and GIS-based field data collection tools
• Experience with budget management and vendor negotiation
• Ability to guide technical decision-making and ensure quality standards are met
• Bachelor's degree in Business Administration, Operations Management, Engineering (Civil), or related field considered an asset
• Registered Professional Engineer (P.Eng) considered an asset; OR equivalent combination of experience and training
• 2-5+ years proven experience in field operations roles with demonstrated ability to lead teams
• Experience in telecom fielding, engineering, design, and construction environments highly relevant
• Experience managing day-to-day operations and translating strategy into execution

Benefits

• Competitive compensation: including performance incentives
• Comprehensive benefits: extended health benefits (dental & HSA), RRSP matching, cellphone allowance, learning budget, and wellness support
• Learning support: access to certifications, training, and a team that invests in your development
• Collaborative, inclusive culture: we value your voice, your safety, and your contribution