Lead and optimize day-to-day field operations to ensure smooth, efficient delivery of telecommunications fielding, engineering, design, and construction projects
Assemble and lead a high-performing team, providing guidance, coaching, and support to enhance productivity and engagement
Develop and manage strategic KPIs that provide clarity and drive team performance towards operational excellence
Evaluate and enhance operational processes for increased efficiency and cost-effectiveness through continuous improvement initiatives
Oversee resource allocation including personnel, equipment, and materials to meet operational demands and facilitate growth
Manage vehicle fleets, volume reporting, and budgetary oversight while identifying cost-saving opportunities without compromising quality
Lead the adoption and integration of new technologies to modernize field operations and participate in R&D projects
Collaborate with clients to understand their needs and implement service solutions that exceed expectations
Strengthen vendor relationships and cross-departmental collaboration to achieve organizational objectives
Requirements
Proven experience leading and developing high-performing teams with formal management accountability
Skilled in coaching, mentoring, direct feedback, conflict resolution, and performance management
Deep understanding of team dynamics and demographic inferences
Strong communicator across different personality types, disciplines, and locations
Comfortable setting direction, holding accountability, and building trust
Strong planning and prioritization skills across multiple projects and shifting deadlines
Ability to build repeatable processes, establish KPIs, and create team routines that drive operational excellence
Bias toward action with capability to identify problems early, remove blockers quickly, and make informed trade-off decisions
Experience managing resources including personnel, equipment, and materials
Familiarity with telecom construction regulations and standards (aerial, underground, in-building)
Knowledge of digital automation, project management tools, and GIS-based field data collection tools
Experience with budget management and vendor negotiation
Ability to guide technical decision-making and ensure quality standards are met
Bachelor's degree in Business Administration, Operations Management, Engineering (Civil), or related field considered an asset
Registered Professional Engineer (P.Eng) considered an asset; OR equivalent combination of experience and training
2-5+ years proven experience in field operations roles with demonstrated ability to lead teams
Experience in telecom fielding, engineering, design, and construction environments highly relevant
Experience managing day-to-day operations and translating strategy into execution
Benefits
Competitive compensation: including performance incentives
Comprehensive benefits: extended health benefits (dental & HSA), RRSP matching, cellphone allowance, learning budget, and wellness support
Learning support: access to certifications, training, and a team that invests in your development
Collaborative, inclusive culture: we value your voice, your safety, and your contribution