lead and manage a team of refurbishment project managers and hotel technical specialists
responsible for the development, planning, execution, and financial performance for refurbishment projects and hotel technical programs fleetwide
develop tools and processes to standardize the way of working across brands
establish efficient, transparent processes for project planning, development, and execution
collaborate closely with brand leadership to ensure alignment with goals and targets
monitor key operational metrics and implement corrective actions as needed
develop lifecycle reporting capabilities for key hotel maintenance commodities
partner with Supply Chain to identify cost effective alternatives
oversee shoreside spare parts inventories
lead strategy for hotel technical and refurbishment programs across the fleet
define and maintain hotel technical standards, specifications, and best practices
oversee performance, reliability, and maintenance of hotel technical systems across the fleet
provide expert technical guidance to shipboard teams
lead root-cause analyses and ensure corrective actions

Bachelor’s degree in project management, Industrial Engineering, Architecture or equivalent work-based experience in other hotel technical maintenance/refurbishment roles.
5 years of experience in a managerial position with multiple direct reports.
Must have a basic understanding of the shipboard work environment and the various technical systems onboard.
Demonstrated ability to handle fast paced decision making and crisis management.
Strong working knowledge of regulations relevant for the cruise industry, such as SOLAS and USPH.
Proven involvement in new builds, dry docks, or major retrofit projects.
Experience managing large budgets and cross-functional technical teams.
Previous experience managing refurbishment or other maritime projects preferred.
Strategic thinker with strong business acumen.
Decisive leader with excellent problem-solving skills.
Strong analytical, problem solving and logistical thinking abilities.
Effective communicator across technical and non-technical audiences.
Comfortable working in a global, multi-cultural environment

Senior Manager, Hotel Maintenance

Key skills