Support partner implementation teams in configuration and implementation of the Malbek CLM to our customers
Advise on best practices and review partner configuration to ensure adherence to best practices
Provide product training to partners following a certification program
Assist in solutioning complex workflow automation and approval matrixes, as well as other configuration solutions to meet use cases and requirements
Advise on data migration strategies and support execution
Maintain status reports and provide feedback on partner-led implementations

Bachelor’s degree in Business, Legal Studies, Information Systems, or a related field
4+ years experience implementing or administering contract management systems or other enterprise SaaS solutions
Understanding of contract lifecycle management processes and best practices
Experience with workflow design and business process optimization
Strong analytical and problem-solving abilities
Experience with API integrations and data migration a plus
Proven experience leveraging AI to gain efficiency

Partner Support Specialist

Key skills