Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
Being the first line support for all account and system related issues
Serve as the representative of VIP customers to internal teams including account, finance, risk and products
Collect customer feedback and manage projects to realise the product change requirements
Provide system and product updates to customers to ensure they are aware of all the major changes in time

Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
Playing a client manager role and able to support client’s growth and business development
Understanding of crypto derivative trading products
Outstanding problem solving skills with the ability to resolve issues under high pressure
Excellent communication skills to facilitate cross departmental communication
Able to participate in an on-call rotation, as required by the business
Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
Hands-on experience in API trading is a strong plus
Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Trading Support Specialist – VIP & Institutional

Key skills