You are one of the primary contacts for our church clients and assist them with questions about our Infoma Kirche software.
You analyze incoming requests, classify them from a functional perspective, and document everything clearly in the ticketing system.
After your onboarding, you will independently handle general support cases via remote support.
You prepare more complex issues in a structured manner and resolve them together with our developer team — from concept to final testing.
You actively contribute to the further development and optimization of our support and service processes.

Enjoy communicating and have a genuine service-oriented attitude when dealing with people.
Good knowledge in one of the following areas: Business Informatics, Business Administration, or Public Administration.
Independent and careful working style, strong self-motivation, and organizational skills.
Willingness to learn and continuously develop professionally.

Participation in the company stock program, including subsidized free shares and support for occupational pension schemes
Flexible working-time models (e.g., part-time, flexitime, trust-based working hours, etc.)
Access to an external employee assistance platform for all life situations (e.g., advice on caregiving for relatives, childcare options, support with personal or professional issues, etc.)
Health prevention measures and sports offerings, e.g., EGYM Wellpass or bike leasing
Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career, and much more!

Customer Support Specialist, Requirements Management – Public Sector

Key skills