Key skills
Account Management
About this role
Role Overview
- Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums through answering questions about their child’s educational program.
- Use OpenEd's help ticketing system to efficiently triage and respond to parent requests.
- Maintain accurate records of interactions with parents, document frequently asked questions, and update databases as needed.
- Advise parents/guardians on building an education program schedule that fits the unique needs of their child.
- Participate in Parent Support team meetings to collaborate on the best ways to serve OpenEd families.
- Coordinate with team members to provide consistent, up to date, information across all channels.
- Liaise with team leads and partner schools with complex situations where necessitated.
- Manage the intervention process to balance program requirements and assist with setting up families for success.
- Administer or assist with daily Q&A sessions, or Parent Information Sessions, as assigned.
- Plan or assist with community events, as assigned.
- Proactively identify parent issues and develop strategic solutions.
Requirements
- Associate’s degree from an accredited college or university; or related advanced learning experiences.
- 1-3 years of customer service experience, account management, or marketing.
- Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheet, etc.
- Must be eligible to work in the U.S.
Benefits
- Competitive wage of $20.00
- $25.00 per hour (commensurate with qualifications)
- 401k plan + company matching opportunities
- Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, hospital indemnity, STD/LTD, HSA, and FSA with dependent care.
- Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
- Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
- Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.