Key skills
CRMLeadershipAccount ManagementSales
About this role
Role Overview
- Manage and develop relationships with OpenCircle’s active clients;
- Act as the main commercial point of contact for assigned accounts, ensuring close engagement and client satisfaction;
- Identify opportunities for upsell, cross-sell and expansion of squads/projects;
- Conduct regular client follow-up meetings;
- Understand clients’ pain points, challenges and strategies, connecting them with OpenCircle solutions;
- Collaborate with Delivery, HR and Technical Leadership to ensure the success of resource allocations;
- Monitor account health and client satisfaction metrics;
- Support contract renewals and commercial negotiations;
- Anticipate churn risks and take preventive actions;
- Contribute to organic revenue growth within the account portfolio.
Requirements
- Previous experience in B2B sales or account management;
- Experience in client relationship management and account expansion;
- Previous experience in technology consulting or IT outsourcing;
- Experience in corporate environments and commercial negotiations;
- Ability to lead executive-level meetings;
- Strong portfolio organization and KPI tracking skills;
- Experience with CRM systems and commercial management;
- Results-oriented profile with a focus on client retention.
Benefits
- Collaborative environment
- Respect for diversity / inclusive culture
- Knowledge-sharing culture
- Encouragement of innovation
- Flat and dynamic organizational structure
- Flexible working hours
- High level of autonomy and ownership