Help shape the future of parking with us and build a high-performing telesales team.
You will be responsible for the structure, performance and development of a currently small team of 3–4 employees, which we plan to expand.
You will lead and further develop our telesales team — including motivating the team, setting clear targets and actively driving team growth.
You will manage our outbound telesales activities: prospecting, lead qualification, appointment setting and supporting deal closures.
You will conduct regular feedback and coaching sessions and develop the team in conversation techniques, objection handling, pitching and closing skills.
You will establish sales standards and continuously improve them (e.g., scripts, playbooks, guides, pipeline contribution) and derive concrete actions from them.
You are responsible for KPI and performance management (e.g., call volume, appointment rate, conversion, pipeline contribution) and will derive concrete measures from these metrics.
You will handle onboarding of new appointment-setting team members and support further team growth.
You will optimize processes and tools along the telesales workflow (CRM documentation, lead routing, data quality, reporting).
You will work closely with Marketing and Sales to improve lead funnels and ensure smooth handovers.
You will create reports and analyses and implement optimization measures derived from them.

Several years of experience in telephone sales — ideally in a B2B environment.
Prior leadership experience and strong communication and motivational skills.
Experience planning, executing and managing outbound campaigns.
Proven experience collaborating with Marketing and Sales to optimize campaigns and funnels.
Solid knowledge of KPI and performance management, including deriving concrete actions within the department.
Experience in resource and capacity planning for an outbound team.
Strong numerical affinity and analytical thinking.
Structured, process
and quality-oriented working style.
Comfortable using telephony/dialer systems and, ideally, CRM systems.
Excellent MS Office skills, especially Excel.
Experience using AI-assisted tools in a sales context.

Permanent employment at a high-growth company
30 days of vacation
Additionally, we provide a monthly commuting allowance — whether you travel by bike, train or car
Bike leasing (JobRad) — an excellent alternative to public transport or driving; stay fit, be flexible and contribute to the environment
Our intensive onboarding program will prepare you to work independently and take on significant responsibility
We look ahead and additionally secure you with private accident insurance and a company pension plan
We have an open-door policy that encourages open dialogue and mutual support
We use an informal, first-name culture to make onboarding easier
We provide a high-quality laptop
Voucher card that can be used with various partner retailers
Platform for employee discounts (Corporate Benefits)
Urban Sports corporate fitness — access more than 50 sports live or online at over 10,000 partner locations
Discounted gym membership with our contracted partner
Regular team-building events

Telesales Team Lead

Key skills