Provide customers with information about personal medical alert services
Take calls from a variety of customers and share the service
Educate others about the importance of the product while ensuring customer satisfaction
Build rapport and establish relationships by listening, identifying needs, and providing solutions

Must be at least 18 years of age
High school diploma or equivalent preferred
Sales experience and/or call center environment experience
Strong communication skills (verbal, written, and interpersonal)
Ability to multitask, prioritize, and manage time
Self manage break times and clock ins
Prolonged Speaking; ability to speak vocally with customers for the duration of shift
Use of a computer/screen and typing for duration of shift
Use of a headset for duration of shift
Type accurately and effectively while simultaneously conversing with customers and working on multiple screens at once
Ability to understand and utilize various written materials while simultaneously navigating multiple screens/fields
Ability to move between scripts based on customer responses
Implement coaching and training sessions
Implement changes to script and/or procedures
Follow instructions during group events and training sessions

Call Center Sales, Part-Time Weekend Shifts

Key skills