You diagnose and resolve faults and incidents efficiently and skillfully via remote access
Your trained approach to problems allows you to clearly prioritize, classify, and document incidents in our ticketing system.
Couldn’t resolve an incident? No problem — as a true team player you competently escalate tickets to the appropriate downstream support units.
You manage and monitor tickets in accordance with our Service Level Agreements.
As a true team player, you value knowledge sharing and transfer — maintaining and documenting information in our knowledge base is second nature to you.

You have a strong customer service orientation and the ability to multitask.
You possess excellent teamwork and communication skills.
You demonstrate proper telephone etiquette and strong active listening skills.
You have pronounced troubleshooting and problem-solving abilities.
Ideally, you have experience in customer support / IT helpdesk.
You have very good written and spoken German.
You have very good proficiency in at least one of the following languages: Dutch, French, English.
You are able to prioritize, classify, and document tickets.

IT Support Consultant – German, Dutch, French, English

Key skills