Design customer solutions: You design smart, scalable customer service solutions — technically sound and well thought-out from a business perspective.
Prepare proposals: You support tenders and RFPs, estimate efforts and create compelling proposals.
Advise & support: You advise customers and our team on technologies, trends and the best products on the market.
Contribute product ideas: You bring fresh ideas and actively help evolve our product portfolio.

Experience in customer service design and with software solutions for customer experience
Basic knowledge of software development and system integration
Experience with project estimation, project management and sales processes
Familiar with digital customer touchpoints (messaging apps, chat, etc.)
Technology know-how in Genesys Cloud / Genesys Engage is a plus
Strong presentation and facilitation skills; high consulting competence
Fluent German and English (business/professional proficiency)
Commercial and process-oriented thinking; clear, structured argumentation

A diverse team — we employ people from 18+ countries.
Intensive, structured onboarding with mentoring and a newcomer event.
Ongoing investment in external and internal training.
Team Apple or Android? — You choose the IT equipment that suits you best!
Offices with excellent public transport connections.
Free drinks in the office — also for social gatherings after work.
Internal referral program: We are always looking for new colleagues. Employee referrals are rewarded with an attractive bonus.
Get-togethers & team spirit — we like to spend time together, not just at the Christmas party!
Additional benefits: subsidies for your company pension plan, fitness activities, a company bike, or a Deutschlandticket (regional public transport pass).

Junior Presales Consultant

Key skills