You are responsible for providing outstanding customer service to our clients.
This includes handling customer inquiries and complaints,
providing information about our products and services, and
resolving customer issues by phone and email.
There are no sales calls with us – customers approach you.
Requirements
You have initial professional experience in telephone-based customer contact.
Experience in a bank or in financial services is a plus but not required
You are interested in international financial markets and financial products
You have excellent German language skills, both written and spoken.
English skills are an advantage
You are confident using a PC and have a strong affinity for internet and software
Benefits
Competitive compensation
Several weeks of structured onboarding with tailored training on our trading platform and financial products provided by our in-house trainer, plus practical training with your personal mentor
Free snacks, fruit & vegetables, beverages and a daily hot lunch prepared by our chef — options for meat-eaters, vegetarians and vegans
An annual training budget of up to €2,000 for professional development relevant to your role
Company-supported in-house language courses (LYNX) at very favorable rates
45% employer contribution to the company pension scheme
Discounts for Urban Sports Club
Local and international summer & Christmas parties, plus regular team events