Trading Support Agent, Customer Service
Germany
Full Time
20 hours ago
No H1B
Key skills
Sales
About this role
Role Overview
- You are responsible for providing outstanding customer service to our clients.
- This includes handling customer inquiries and complaints,
- providing information about our products and services, and
- resolving customer issues by phone and email.
- There are no sales calls with us – customers approach you.
Requirements
- You have initial professional experience in telephone-based customer contact.
- Experience in a bank or in financial services is a plus but not required
- You are interested in international financial markets and financial products
- You have excellent German language skills, both written and spoken.
- English skills are an advantage
- You are confident using a PC and have a strong affinity for internet and software
Benefits
- Competitive compensation
- Several weeks of structured onboarding with tailored training on our trading platform and financial products provided by our in-house trainer, plus practical training with your personal mentor
- Free snacks, fruit & vegetables, beverages and a daily hot lunch prepared by our chef — options for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for professional development relevant to your role
- Company-supported in-house language courses (LYNX) at very favorable rates
- 45% employer contribution to the company pension scheme
- Discounts for Urban Sports Club
- Local and international summer & Christmas parties, plus regular team events