Be part of the team that builds, grows, and manages the global community on Discord, BandLab, and Reddit
Monitor and respond to day-to-day community engagements and curate engaging content for various channels using a content calendar
Manage, train, and scale our team of volunteer moderators, including handling escalation processes
Analyse community feedback, trends, and sentiment to identify opportunities for adjustments and drive product improvements
Collaborate with our product and development teams to gather direct feedback from the community and support interviews
Track and report key community insights including growth, sentiments, and feedback to measure effectiveness and provide actionable product insights
Organize virtual events such as livestreams, Q&A sessions, and other community initiatives to create an engaging and supportive community environment
Identify potential community partners, leaders, and artists for future collaborations and features

Proven experience in community management and moderation on platforms like Discord and Reddit
Active participation and awareness of popular/trending conversations within the community
Skilled in writing and communications, with the ability to resolve conflicts and mitigate difficult conversations
Eager and willing to learn about technical concepts and the product
Empathetic and patient, with the ability to respond meaningfully to user concerns in public forums
Able to flex across atypical working hours as needed
Experience using Zendesk, Google Suites, and JIRA (bonus)
Experience with live streaming as a support or host (bonus)
Experience working with content creators or are a content creator yourself (bonus)
Experience with analyzing data and driving insights (bonus)
Deep, well-demonstrated experience in online community building and social outreach (bonus)
General technical understanding of music production, BandLab, Cakewalk, and/or other digital audio workstations (bonus)
Experienced/able to host community livestreams (bonus)
Primarily English-speaking but multilingual is a plus (bonus)

Community Operations Specialist

Key skills