Senior Enterprise Account Manager

Role Overview

• Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met.
• Own and grow relationships with Enterprise accounts/clients by serving as the primary point of contact for day to day account needs.
• Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued.
• Lead outbound efforts to help acquire new Enterprise clients, bringing a consultative approach to early-stage relationship building.
• Develop and strengthen strategic relationships with key existing Enterprise accounts, identifying new revenue opportunities and collaborating closely with decision-makers to foster account expansion.
• Proactively develop renewal strategies and expansion plans, ensuring the customer continues to grow with our platform and renews contracts on time.
• Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements.
• Client visits may be required to ensure client satisfaction and promote ongoing contract renewals.
• Identify churn risks or engagement issues early; coordinate with CSM and leadership to mitigate and recover.
• Work closely with Customer Success Managers to track performance, pull client-facing reports
• Serve as the internal quarterback across Sales Engineering, Product, and Support to deliver tailored solutions and ensure customer satisfaction with complex deployments.
• Coordinate with Finance and Ops teams to ensure billing is timely, accurate, and aligned with contract terms; resolve discrepancies quickly.
• Capture and communicate product feedback from Enterprise clients to influence roadmap prioritization
• Contribute to the evolution of enterprise account processes, including playbooks, SLAs, documentation, and renewal forecasting accuracy.
• Provide sales quotations and respond to requests for proposals

Requirements

• Bachelor’s Degree or Equivalent SaaS Experience required
• 5-8 Years of Digital Marketing/ Account Management experiences
• 2 to 4 years of specific AI and/or Lead Connector technology or other relevant experience.
• Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Experience working with and or ability to learn the use of various CRM Systems
• Working Knowledge of the following applications strongly preferred
• Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media
• Ability to pass a pre-employment background check