Key skills
GoLeadershipCommunication
About this role
Role Overview
- Lead and manage all Implementation Managers across markets and locations.
- Own performance management, progression, and accountability for the full team.
- Set clear expectations on output, pace, and quality.
- Run weekly one to ones focused on results, blockers, and ownership.
- Address underperformance early through direct feedback and action plans.
- Build a culture focused on outcomes, accountability, and learning.
- Own team level delivery outcomes across all implementation types.
- Balance workloads across the team based on capacity, complexity, and skill.
- Ensure predictable planning of kick-off, go-lives, and QA reviews.
- Act as final escalation owner for delivery risks and missed timelines.
- Drive consistency in implementation quality across markets and locations.
- Own implementation SOPs, workflows, and operating rhythm.
- Redesign processes to support speed, scale, and clarity.
- Report weekly on delivery performance, risks, trends, and improvements.
Requirements
- 6 years+ experience in implementations, operations, or delivery leadership.
- 3 years+ years managing a team.
- Strong people leadership with experience driving accountability and performance.
- Proven record of improving delivery speed and consistency in a B2B tech environment.
- Highly organised, process oriented, and execution focused.
- Strong analytical skills with confidence using data to drive decisions.
- Clear and direct communication skills, written and verbal.
Benefits
- Performance bonuses
- Employee Equity Scheme
- Annual training budget
- Annual Hotel experience
- Birthday leave
- Long service leave and bonuses
- Quarterly team building budgets & office massages
- Friday lunches on us