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Senior Customer Success Operations and Automation at Eye Security | JobVerse
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Senior Customer Success Operations and Automation
Eye Security
Remote
Website
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Senior Customer Success Operations and Automation
Netherlands
Full Time
3 hours ago
No H1B
Apply Now
Key skills
Cyber Security
SaaS
CRM
Communication
Remote Work
About this role
Role Overview
Design and implement a fully automated customer journey for Segment D accounts using HubSpot and other CS tools
Build scalable workflows, automated email sequences, and lifecycle triggers that deliver value to customers without requiring direct CSM involvement
Develop automated value communication touchpoints (e.g., threat-blocked notifications, security pulse summaries) to maintain customer engagement
Own the HubSpot configuration for Segment D: workflows, sequences, templates, and reporting dashboards
Collaborate with the Velaris platform team to set up health scores, automated alerts, and customer lifecycle stages specific to Segment D
Integrate and optimize data flows between HubSpot, Velaris, and other relevant systems (e.g., Metabase)
Build and maintain reporting dashboards to track engagement, health, churn risk, and renewal signals for Segment D
Map and document the full Segment D customer journey — from contract signature through renewal — and identify automation opportunities at each stage
Monitor automated touchpoints and iterate based on engagement data, NPS/CSAT scores, and churn signals
Proactively identify gaps in the current automation stack and propose solutions
Collaborate with the broader CS team and CS consultant to align automation with the overall scaling strategy
Set up early warning systems and automated intervention workflows to flag at-risk Segment D accounts
Design a lightweight, scalable renewal process for Segment D that minimizes manual CSM effort
Track and report on churn and retention metrics for the segment
Requirements
3+ years of experience in a CS Operations, Revenue Operations, or Marketing Automation role, ideally in a B2B SaaS company
Hands-on HubSpot expertise: workflows, sequences, properties and CRM hygiene — you know how to build complex automations, not just use templates
Strong process design skills: you can take a complex customer journey and translate it into a logical, scalable operational workflow
Experience with CS platforms (Velaris, Gainsight, ChurnZero, or similar) — or the ability to learn quickly
Analytical mindset: comfortable working with data, building dashboards, and making decisions based on engagement and health metrics
Strong written English for creating customer-facing email sequences and internal documentation
Self-starter with a bias for action — you can move from 'idea' to 'live workflow' with minimal hand-holding
Experience in cybersecurity, insurance, or managed services (Nice-to-Have)
Familiarity with Chargebee or subscription billing systems (Nice-to-Have)
Exposure to customer segmentation models and scaled CS (tech-touch / digital-touch) methodologies (Nice-to-Have)
Experience with NPS/CSAT tooling and survey automation (Nice-to-Have)
Dutch or German language skills (Nice-to-Have)
Tech Stack
Cyber Security
Benefits
A high-growth, mission-driven environment at the forefront of European cybersecurity
The opportunity to build something from scratch and own it — this is a greenfield role with real impact
A collaborative team that values operational excellence and continuous improvement
Competitive compensation, including access to Eye Security's standard benefits package
Based in The Hague (hybrid), with flexibility for remote work
Apply Now
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