Head of Customer Success

Role Overview

• Responsible for the strategic and operational management of our Customer Success team.
• Develop sustainable customer retention strategies.
• Optimize our processes and ensure a first-class customer experience.
• Build, lead and develop the 5-person Customer Success team.
• Analyze and optimize the customer journey to maximize satisfaction and retention.
• Contribute to the pricing of our training programs.
• Work closely with Sales, Marketing and Product to continuously improve our offerings.

Requirements

• Several years of experience in Customer Success, Account Management, Customer Experience, or experience in management consulting.
• Some leadership experience and the ability to motivate and develop a team.
• Strong analytical and strategic skills for data-driven process optimization.
• Very good German and English proficiency, both written and spoken.
• Resilience and a sense of humor are important qualities for us.

Benefits

• Attractive compensation consisting of a fixed salary and a variable component.
• Responsibility and decision-making authority in your area.
• We value office presence, but workation and home office are part of our culture.
• Free access to all learning journeys, trade show visits, and in-house sales trainings.
• Team spirit: We all strive for success and collective growth!