Qualify inbound leads: Engaged brands get routed to you for qualification. You confirm fit, engage decision-makers, and book demos for our Account Executives – speed matters, and you're expected to respond fast
Run outbound prospecting: Research and identify high-fit DTC brands on Shopify, build targeted prospect lists, and run multi-channel outreach campaigns (cold calls, email, LinkedIn, creative plays)
Book qualified meetings: Your primary metric. A qualified meeting means the brand is the right size, a decision-maker was on the call, and the demo actually took place
Own the pre-demo experience: Manage no-shows and reschedules, prepare pre-call research packets for AEs, and make sure every meeting is set up for success
Become a product expert: Develop enough fluency in OuterSignal's platform and the eCommerce landscape to articulate value in 30 seconds and earn more time on every call
Maintain CRM discipline: Manage sequences, keep the CRM clean, and ensure every lead has accurate source attribution
Build creative outreach plays: Go beyond the standard cold email – think personalized videos, sample enrichment reports, warm intros through partners, and conference networking

0–2 years of sales or business development experience – SaaS experience is a plus, but hunger and coachability matter more than years on a resume
Speed and responsiveness: You understand that inbound leads go cold fast. You're the kind of person who responds in minutes, not hours
Outbound DNA: You're energized by cold outreach, not intimidated by it. You've made cold calls before (or you're ready to start) and you don't take rejection personally
eCommerce curiosity: You understand (or want to learn) how DTC brands operate – Shopify, Klaviyo, Meta ads, and the tools that power modern e-commerce
Strong communicator: You can earn 30 more seconds on a call with a skeptical prospect, write emails that get replies, and articulate value concisely
Self-starter mentality: You thrive in a fast-paced startup environment, manage your own pipeline and activity, and don't wait to be told what to do
Resilience and grit: You can hear "not interested" 20 times in a day and still bring energy to call 21
Tech savvy: Comfortable with CRM, AI tools, and a deep commitment (and evidence of) learning new tools quickly

Impact: Join at the ground floor where your work directly influences company trajectory
Growth: Clear path from SDR to AE – rapid company growth creates exceptional learning and advancement opportunities
Flexibility: Remote-first culture with autonomy over your work
Team: Work alongside the founding team and learn sales from experienced operators
Mission: Revolutionizing the way brands understand and market to their customers

Sales Development Representative

Key skills