Customer Support Representative

Role Overview

• Respond to customer inquiries via email, chat, and/or phone.
• Identify customer needs and provide accurate information about products or services.
• Troubleshoot issues and provide step-by-step solutions.
• Escalate complex or unresolved cases to the appropriate internal teams.
• Document customer interactions in CRM or ticketing systems.
• Follow up with customers to ensure issue resolution.
• Maintain up-to-date knowledge of company products, services, and policies.
• Contribute to knowledge base articles and process improvements.
• Meet defined KPIs (response time, resolution time, CSAT, etc.).

Requirements

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Previous experience in customer service, support, or helpdesk roles preferred.
• Strong verbal and written communication skills, with fluency in English.
• Problem-solving mindset and attention to detail.
• Ability to work in a fast-paced environment.

Benefits

• Remote work.
• Home office budget.
• Health and wellness budget.
• 25+ Working Days of Holidays.
• 2 paid days for personal growth and community impact.
• Personal development opportunities.
• Professional growth recognized.
• Achievement Bonus.
• Exclusive access to health and wellness products.
• Regular team-building activities and engaging online events.