Legal Document Production Specialist

Role Overview

• Collaborate & Deliver Excellence
• Work closely with your client and support teams to deliver accurate, timely, and high-quality document production support
• Operate within our pod structure, collaborating with colleagues to ensure seamless service delivery and effective workload management
• Share ideas and best practice to continuously improve document quality, and client outcomes
• Manage Document Production with Precision
• Produce, format, and amend a wide range of documents including correspondence, agreements, reports, bundles, and presentations, ensuring exceptional attention to detail
• Reformat documents into house style, confidently working with precedents, numbering, tables, tracked changes, and complex formatting requirements
• Troubleshoot and resolve formatting issues, repair corrupt documents, and address inconsistencies efficiently and proactively
• Accurately process tracked changes and use document comparison tools to ensure version control and accuracy
• Produce transcription using digital dictation when required
• Use Technology to Enable Success
• Work confidently with document management systems including Liberate, iManage, and Katchr dashboards, following client and firm processes
• Work with MS Office, PDFdocs, DocuSign, MS Teams, and other relevant software to manage, produce, and deliver documentation effectively
• Stay up to date with systems, workflows, and best practice, embracing new technology and ways of working
• Build Trusted Client Relationships
• Act as a trusted partner to your client, anticipating needs and consistently delivering to a high standard
• Communicate clearly and professionally with lawyers, business teams, and Practice Support colleagues, seeking clarification where needed
• Represent SmartPA’s values authentically, acting as a positive brand ambassador in every interaction
• Stay Adaptable & Support the Team
• Work flexibly to support colleagues during peak workloads, deadlines, or periods of absence
• Contribute to maintaining and improving process documentation, team knowledge, and ways of working
• Approach new challenges with a solution-focused mindset, thriving in a fast-paced and detail-driven environment

Requirements

• Minimum 1-2 years experience in legal document work
• Demonstrated experience producing and managing complex documents in administrative or legal support roles
• Strong experience with complex Word documents, including styles, templates, tracked changes, and formatting
• Excellent literacy, numeracy, and attention to detail, with advanced MS Word skills and proficiency in Excel, PowerPoint, and Outlook
• Familiarity with tools such as PDFdocs, DocuSign, and digital dictation software
• Ability to meet tight deadlines while maintaining accuracy and attention to detail
• Strong communication skills, able to build constructive working relationships at all levels
• Flexible and adaptable, thriving in a fast-paced environment and contributing effectively within a team

Benefits

• Competitive salaries
• Full time, remote work
• Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT)
• 33 days holiday: because rest fuels greatness
• Department incentives
• Employee Assistant Programme