As a Support Specialist – Accounting & Financial Operations, you position yourself as both a subject-matter expert and a platform expert.
You are the primary point of contact for our client base who have chosen Pennylane as the central software for their accounting and financial management.
You interact with users daily and seek to understand the issues they encounter.
After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams.
You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate their migration.
You join the Pennylane Academy and continuously train on the product and the team’s processes.
You learn to identify all stakeholders and collaborate effectively within your team and with other departments.
You start handling accounting-related requests: you receive inquiries, qualify them based on a solid understanding of accounting principles, and deliver timely, impactful responses.
You become a product expert and boost your team’s efficiency by identifying areas for improvement.

Accounting qualification (BTS CGO, DCG, BTS in SME management assistance, Master CCA or Bachelor's in Administrative and Accounting Management).
At least 5 years’ experience as an accountant within an SME/SMI finance department and/or at least 3 years in an accounting firm (ideally with experience across at least three fiscal periods).
Direct work with company leadership is a plus (internal advisory work, for example).
Interest in innovative work tools and new technologies.
Autonomy and the ability to solve problems independently and find solutions.
Knowledge of the Pennylane tool is a plus.
Professional proficiency in English.
Strong written communication skills and the ability to explain clearly and professionally when interacting with users.
Ability to understand and respond to clients’ needs, deliver excellent service, and maintain strong client relationships.
Ability to work independently and as part of a team.
Flexibility to adapt to the rapid evolution of the tool.
Willingness to learn and stay up to date on product developments.

One of the best health plans on the market (Alan Blue and Alan Mind)
Meal vouchers (Swile card)
Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation
Opportunity to improve your English via Busuu
Monthly budget for all Pennylaners to support working from home or coworking spaces
Easy access to our offices, a few minutes from Saint-Lazare in the heart of Paris
Allocation of BSPCE (stock options)
Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib
A Mac computer

Support Specialist – Accounting & Financial Operations

Key skills