Digital Operations Specialist

Role Overview

• Process and review mobile deposits, in-clearings, ACH transactions, wire transfers, and RDI transactions.
• Balance files daily and resolve exceptions in a timely and accurate manner.
• Process Account-to-Account (A2A) transfers and ACH originations.
• Perform debit card reconciliations and investigate discrepancies.
• Generate operational and client-facing reports in accordance with institutional policies.
• Ensure all deposit-related activities comply with applicable banking regulations, including Regulation E, Regulation CC, and NACHA rules.
• Conduct research and provide operational support for digital deposit services, including ACH, mobile deposits, and reconciliation inquiries.
• Perform daily General Ledger reconciliations for all digital clients.
• Facilitate internal and external money movement transactions as required.
• Execute daily audits and monitor dual control processes to maintain operational integrity.
• Collaborate with cross-functional stakeholders, including Product, Fraud, Compliance, and Client Services, to improve operational workflows and client outcomes.
• Manage and resolve tickets in accordance with established Rules of Engagement.
• Provide cross-training and backup support to other Deposit Operations Specialists.
• Participate in team initiatives and special projects as assigned by the Digital Operations Manager.

Requirements

• 3+ years of experience in deposit operations, banking operations, or a related financial services role
• Fintech industry experience preferred.
• Strong understanding of NACHA rules and applicable banking regulations
• Knowledge of operational risk controls and compliance requirements
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong analytical, organizational, and time management skills
• Detail-oriented with the ability to prioritize effectively in a deadline-driven environment
• Strong written and verbal communication skills
• Demonstrated ability to collaborate in a cross-functional, remote environment.

Benefits

• Annual Cash Bonus and Equity Options commensurate with the role level and experience.
• Fully Remote.
• 401(k) plan.
• Insurance
• Health, Dental and Vision.
• Time Off.