Key skills
AnalyticsProject Management
About this role
Role Overview
- Own the end-to-end measurement framework for post-purchase performance
- Generate and maintain executive dashboards and KPIs
- Conduct deep-dive analyses of survey data
- Partner cross-functionally to influence decisions
- Identify opportunities within customer experience
Requirements
- Strong analytical skills
- Proven experience transforming data from multiple sources
- Knowledge of NPS, OSAT, ASAT methodologies
- Ability to build relationships across functions
- Project management experience
- Experience with advanced analytical tools (segmentation, text analytics, sentiment analysis)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401 (K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance