Act as the main point of contact and dedicated Account Manager for B2B customers, maintaining consistent communication (email, phone, online, in-person) to ensure customer satisfaction and retention.
Proactively identify and drive new upsell opportunities, managing each deal through to successful closure.
Generate new ideas for value-creating activities with the customers (new campaigns, feedback collection ways, etc.).
Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders.
Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up.

At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients.
Strong relationship-building skills and commercial awareness; ability to understand business goals and map product value to them.
Customer advocacy: strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams.
Excellent written and verbal communication skills in English.
Strategic mindset to identify and drive account expansion opportunities.
Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions.
Comfortable handling technical topics and coordinating across teams to resolve issues. **Nice to have: **
Previous Customer Success / Account Management / Sales / Procurement experience at a B2B SaaS or data company.
Hands-on sales experience.
Negotiation skills and experience managing contract discussions.
Familiarity with data concepts.

Account Manager – Junior/Mid

Key skills