Become an expert on the LearnWorlds platform — understand its logic, its workflows, and how to adapt it to work for many different types of users
Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As
Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when needed
Translate complex platform behaviors into plain language that customers understand — even if they’re not tech-savvy
Collaborate with teammates to share insights, solve problems, and flag issues
Work closely with our QA, Sales, Product Management, CSM, Training, and Software Development teams
Occasionally lead 1:1 support demos to guide users through specific setups or workflows

Fluent English speaker with excellent verbal comprehension and written clarity
Curious, analytical, and energized by live problem-solving
Can take a technical concept and explain it in a way your grandmother would understand
Calm under pressure; able to troubleshoot in real-time during a webinar or support call
Highly coachable — you actively seek feedback and use it to improve quickly
Quick learner with strong memory and retention of complex workflows and platform logic
Strong time management — you respect shifts, deadlines, and the customer’s time
Ready to dive into LearnWorlds' features, customers, and community — you do your homework 😉
Bonus: Familiarity with SaaS tools, support platforms, or LMS products

Private life and health insurance plan
Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
Your personal annual training budget
An annual home office allowance to set up your personal space
Company laptop
23 days of paid time off
3 early summer Fridays in July and August
Access to AI tools at work
A free LearnWorlds School to build and sell your own courses
Work in one of the globally top 5 e-learning courses platform
An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
Annual company retreats (see the video of our latest retreat).

Technical Customer Support Representative

Key skills