Technical Customer Support Representative, Experienced

Role Overview

• Onboarding & Customer Portal Support: Initiate new customer set up and portal access.
• Monitor set up process and address delays to ensure safety and compliance requirements are completed.
• Initiate account changes (bank account, address, etc.) as needed.
• Provide customer information on how to do business with CHS and utilize digital tools.
• Contracting & Order Support: Provide customers with posted bids and price sheet quotes.
• Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc.
• Also, general pricing and invoice/ticket application ownership and questions.
• Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
• Billing & Grain Payment Inquiries: Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request.
• Intake payments and provide explanation of how to apply.
• Disputes & General Support: Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality.
• Provide general support including location wait times, where to send payment, and hours of location operation.
• Provide support for 1099 and patronage statement inquiries.
• Contract Administration: Review contract details provided by sales team to ensure accuracy.
• Precisely execute contract creation and amendments.
• Electronic document management.
• Compile and distribute relevant reports for stakeholders.
• Monitor contract performance and track form status for compliance.

Requirements

• 1+ years of experience in Customer Service and Technical Support
• High School diploma or GED
• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands
• Ability to read, write and communicate in Spanish, preferred

Benefits

• medical
• dental
• vision
• wellness programs
• life insurance
• health and dependent care spending accounts
• paid time off
• 401(k)
• pension
• profit sharing
• short
• and long-term disability
• tuition reimbursement
• adoption assistance