Key point of contact for an account pack consisting of our customers, working towards a net renewal and expansion target (80% renewal, 20% expansion)
Build and maintain strong relationships with some of the world’s greatest innovators
Identify and grow opportunities within your account pack
Negotiate commercial agreements, conduct customer Kick-off’s and Quarterly Business Reviews
Prioritize tasks while effectively managing internal and external stakeholders
Consistently deliver rolling 90-day forecasts
Keep up to date with all major product updates and articulate their value to our clients
Clearly communicate progress of initiatives to internal and external stakeholders
Ability to show aptitude for using these things: Outreach, Salesforce, Pendo, Gong, LinkedIn Sales Navigator and other tools within the Patsnap tech stack
Use internal and external resources to master Account Management concepts in SaaS and become a Patsnap subject matter expert

2+ years of experience in a B2B sales or client facing roles
Self-starter with a desire to learn and grow quickly
Curious, adaptable and thrive working in an innovative and fast-paced environment
Foundational understanding of sales methodologies
Foundational understanding customer success in SaaS
Comfortable presenting to both end users and decision-makers
A team player when it comes to internal collaboration
Education or sales experience in the life sciences industry is highly beneficial

Account Manager – Life Sciences

Key skills